New and Expanded Resources Can Help PG&E Customers Prepare for Possible Public Safety Power Shutoffs as Windy Season Approaches

2022-10-10 14:32:02 By : Mr. oscar jia

October and November Weather Conditions Could Elevate the Potential for Public Safety Power Shutoffs as a Last Resort to Prevent Wildfires

October 9, 2022 - OAKLAND, Calif.--(BUSINESS WIRE)--  To make sure customers stay safe during planned wildfire safety outages, Pacific Gas and Electric Company (PG&E) offers new and expanded customer resources in case Public Safety Power Shutoffs (PSPS) are needed this autumn. Because high winds may cause trees and debris to contact energized lines and possibly start a wildfire, PG&E may need to turn off power during dry, windy weather.

Each year, PG&E enhances the PSPS program by further refining the ability to identify and mitigate catastrophic wildfire risk. There was an 88% reduction in customers impacted by PSPS in 2021 compared to 2020, and a 43% reduction in the duration of outages during a PSPS in 2021 compared to 2019.

“System improvements and favorable weather meant that PSPS affected fewer customers last year than in 2020 and 2019,” said Mark Quinlan, Vice President of Electric System Operations at PG&E. “PG&E continues to use PSPS as a last resort to prevent catastrophic wildfires. Every day, PG&E is working hard to respond to the state’s changing climate, reduce wildfire risk across every part of the service territory and make the system safer.”

This year, PG&E is providing customers with several tools to help them prepare and stay safe during a planned power outage:

PG&E shares information in advance of and during PSPS outages as soon as possible. New this year, notifications will be sent both day and night, depending on when the dry, windy weather occurs and power will be out. PG&E understands this may mean customers are called at night and recognizes the inconvenience this may pose. In previous years, PG&E has not sent notifications between the hours of 9 p.m. and 8 a.m. However, due to requirements from the California Public Utilities Commission (CPUC), the policy has been updated. Although weather conditions can be uncertain, PG&E aims to send notifications via calls, texts and emails two days ahead of a PSPS, one day ahead, just before shutting off power, once power is turned off and daily until power is restored. PG&E will also send notifications if a PSPS outage is no longer expected. Customers can ensure their contact information is current by visiting pge.com/myalerts .

Customers can receive PSPS notifications for any important address such as their parents’ home, their children’s school or their business via text or phone call in 16 languages. Customers and non-account holders can sign up for Address Alerts at pge.com/addressalerts .

To help customers prepare for possible emergencies due to increasing wildfire risk, PG&E is expanding its wildfire safety and preparedness online toolkit. A new online Wildfire Safety Videos  hub serves as a one-stop shop with easy-to-navigate videos about customer support and wildfire safety initiatives.

An in-depth look at customer resources before, during and after a PSPS is available at pge.com/pspsresources . Information about how PG&E is working every day to reduce wildfire risk can be found at pge.com/cwsp .

Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is a combined natural gas and electric utility serving more than 16 million people across 70,000 square miles in Northern and Central California. For more information, visit pge.com  and pge.com/news . Source: PG&E